How Can We Help?
Owned and operated by Char & Host, we welcome every question about fire pits, patio furniture, and your next gathering.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, followed by 5 to 8 business days in transit. We offer free shipping on most orders within the Continental U.S. (excludes AK/HI).
How can I track my order?
Once your fire pit, patio heater, or furniture set ships, you will receive a confirmation email with a tracking number. You can use that number to follow your delivery status in real time.
What is your return policy?
We offer 30-day returns on eligible items. If something is not the right fit for your patio or outdoor space, please review our Return Policy page for full details on how to start a return.
Can I exchange an item for a different style or size?
Exchanges are handled on a case-by-case basis. Send us a message with your order number and the item you would like instead, and our team will walk you through the next steps.
What type of fuel do your fire pits use?
Our fire pits and fire tables vary by model, with options designed for propane or natural gas. Each product page lists compatible fuel types, BTU output, and setup details so you can choose the best fit for your outdoor space.
How do I choose the right patio heater for my space?
Consider the size of your patio or deck and how much warmth you need. Our product descriptions include heating radius and BTU ratings to help you find a heater that keeps guests comfortable during cooler evenings.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Prompt Responses
Our team replies to every inquiry within one business day so your plans stay on track.
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Your personal and payment information is protected with industry-standard encryption at every step.
Free Continental Shipping
Most orders ship free within the Continental U.S., with delivery in 5 to 8 business days.
30-Day Returns
Not the right fit for your patio? Our 30-Day Returns window gives you time to decide with confidence.
